A Technical Support Specialist
Please have a look into my CV, if something strikes, please do get back to me, Thanks..
JOHN L. THEKKEMURIYIL,
#402, 66 Malta Ave,
Brampton, ON L6Y 4V9,
(416)-412 3245.
Email:laltj@hotmail.com OBJECTIVE
To attain a position as a Technical Support Specialist, Systems Engineer, or Software Developer HIGHLIGHTS OF QUALIFICATIONS
- 11 years of experience in IT industry with an emphasis on technical support & software development
- Over 6 years of experience working in a help desk and call centre environment
- Good knowledge & experience in the use of web technologies & client server programming
- Provided a leadership role in a team environment
- Supported other team members and facilitated in creating a stress reduced atmosphere
- Excellent troubleshooting and logical problem solving skills
- High level of written and oral communication skills
- Demonstrated ability to meet deadlines, and set priorities
EMPLOYMENT HISTORY
D Link Networks, Mississauga, Toronto. 2005
Technical Support Specialist - Recorded all the call notes thoroughly & accurately in a database called CRM
- Answered technical questions regarding software products and their requirements
- Identified and resolved software and hardware configuration issues
- Provided technical support for all Dlink products such as wireless routers, network cards, cameras, print servers etc
- Provided technical support for various countries such as Canada, USA, UK, Netherlands, Belgium, Ireland, Luxmberg etc
- Maintained the call durations at the minimum level.
Simerus Inc., Mississauga, Toronto. 2004
Technical Support Specialist / Software Developer - Answered technical questions regarding software products and their requirements
- Investigated issues reported by customers in a timely and efficient manner
- Identified and resolved software and hardware configuration issues
- Attended and played an integral role in departmental meetings
The Logit Group, Etobicoke, Toronto. 2003
Customer Service Representative - Did research on various projects & demonstrated effective problem-solving techniques
- Accurately tracked calls on a daily basis using computer assisted software
- Ability to complete tasks within the tight deadlines
Kinship Technologies, Chennai, India. 2000-2003
Senior Technical Support Specialist - Provided technical support in power builder for SYBASE customers of North America
- Provided solutions to customer’s over phone in a pleasant and professional manner
- Updated, Maintained & Closed customers cases by using CRM: clarify
- Played an important role in development of an in-house project Case Management System
- While working for kinship worked 6 months at Querix UK Ltd, England in 2002
Vibrant Technologies, Bangalore, India. 1997-2000
Computer Programmer - Experienced in all phases of project life cycle like programming, design, testing & implementation
- Answered technical questions regarding software products and their requirements
- Trained other staff to use computer languages efficiently
- Identified and resolved computer software, hardware, printing configuration issues
- Attended and played an integral role in department meetings
EDUCATION AND TRAINING
Education and Skill Enhancements - A+ Certified IT Technican, CompTIA, 2009
- Network+ Certified, CompTIA, 2009
- KVGCE, India, Bachelor of Technology (B.Tech) in Computer Engineering, 1997
- SSIL, India, Oracle8.0 with Developer 2000 Certificate, 1998
- NC, UAE, Web Page Design with HTML Certificate, 1999
- SDI, India, E-com with Java & ASP Certificate, 2000
- Bensoft, India, Microsoft 2000 Professional & Server, Java Certificate, 2003
ADDITIONAL COMPUTER AND DESIGN SKILLS
Computer Skills - Experience in Visual basic 6.0 & 7.0, Power Builder 7.0 & Developer 2000
- Exposure to languages like C, C++, Java & ASP
- Experience in RDBMS: Oracle 8.0, Sybase 12.0, MS SQL Server 2000, MS Access
- Knowledgeable in Customer Relationship Management software: Clarify
- Excellent working knowledge of operating systems MS Win 95 / 98 / NT / 2000 / XP
- Experience with MS Word, Excel, Access, Power point & Outlook
Designing Skills - Collaborated on the design and implementation of many computer systems
- Designed and created my own web pages
COMMITTEE INVOLVEMENT
- Member of Professional Engineers of Ontario (PEO)
- Associate Member (AIE) of the Institution of Engineers (I)
INTERESTS AND HOBBIES
Web Page Creation, Computers, Reading, Movies, Arts and Crafts, Drawing & Painting, an eclectic love of' Music, Gathering Knowledge, Nature and the Great Outdoors.
How' zaat ???
Cool Curriculum of Thekkemuriyil
If my creation has gone wrong somewhere, please do comment, nice to hear from you all...
How is this achayan ? After years we will also be one Achayan !!!
Have a comment ?
Please send me an Email I love to hear from you all! : laltj@yahoo.com
Copyright © 2002 Laltees Software Solutions Inc. All rights reserved.
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